Return Policy

Last Updated: August 2026

At FlorVida, we strive to provide a smooth shopping experience and carefully selected skincare products. If you need assistance with your order, we're here to help.

Returns

We accept return requests within 7 days of the delivery date for eligible products.

To qualify for a return:

• The item must be unused, unopened, and in its original packaging.

• The product must be returned in the same condition it was received.

• Proof of purchase or your order number is required.

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they arrive damaged or defective.

Customers are responsible for return shipping costs for non-defective items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging

After reviewing your request, we will arrange a replacement or refund when applicable.

Missing Items

If an item or accessory is missing from your order, please contact us within 7 days of delivery with your order number and photos of the received package.

Refunds

Once your request has been reviewed and approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a damaged, defective, or incorrect product.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products

• Products damaged after delivery

• Gift cards (if applicable)

• Final sale or clearance items (if applicable)

Order Cancellations

Orders may be canceled before they have been processed for fulfillment.

Once an order has entered processing or shipping, cancellation may no longer be possible.

How to Request a Return

Before returning any item, please contact us to receive return authorization.

Email: support@flor-vida.com

Please include:

• Your order number

• The reason for your request

• Photos or videos (if applicable)

Returns sent without prior authorization may not be accepted.

Shipping Issues

If tracking indicates that your package has been delivered but you have not received it, please contact your local postal carrier first. If additional assistance is needed, we'll work with our fulfillment partner to investigate the shipment.

Questions?

If you have any questions regarding your order or our return policy, please contact us.

Email: florvidaskincare@gmail.com