Refund Policy

At FlorVida, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

You may request a return within 30 days of receiving your order. To be eligible for a refund, the item must be unused, unopened, in its original packaging, and in the same condition that you received it. Products that have been opened, used, or damaged after delivery are not eligible for a refund for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review your request and provide a replacement or refund if approved.

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error or a defective product.

If you have any questions or need assistance with a return, please contact our support team at florvidaskincare@gmail.com. We're committed to making your shopping experience as smooth and enjoyable as possible.